# Refund and cancellation policy.

Source: https://thewiremethod.com/refund
Site: The WIRE Method
Tagline: AI that works inside the business.
Founder: Richard Batt
Contact: hello@thewiremethod.com

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Legal

# Refund and cancellation policy.

This policy covers refunds and cancellations across the certification and licensing programmes. Different programmes have different rules; the relevant rule for each programme is below. Last reviewed on 1 May 2026.

## Statutory cancellation right

Where you are a consumer in the UK, you have a statutory 14-day cancellation right under the Consumer Contracts Regulations 2013. The right starts on the day the contract is signed and ends 14 calendar days later. To exercise it, email hello@thewiremethod.com with your full name, the programme name, and the words "I cancel" before the 14-day window closes.

## Practitioner certification, £10,000

The Practitioner certification has the following cancellation and refund rules.

- Statutory 14-day right applies, with a full refund issued within 14 days of the cancellation notice.
- Cancellation between day 15 and 28 days before the cohort start: 50 percent refund.
- Cancellation 28 to 7 days before the cohort start: 25 percent refund.
- Cancellation in the 7 days before the cohort or after the cohort has started: no refund. The participant may transfer to a later cohort once at no extra cost.
- If the cohort is cancelled by us, a full refund is issued or the place is transferred to the next cohort, at the participant choice.

## Master certification, £25,000

The Master certification has a longer commitment window and a different rule.

- Statutory 14-day right applies, with a full refund issued within 14 days of the cancellation notice.
- Cancellation between day 15 and 28 days before the programme start: 50 percent refund.
- Cancellation in the 28 days before the programme start or after the programme has started: no refund.
- Failed sign-off after the teach-back is treated as a gap analysis, not a refund event. The candidate has the right to re-present at the next cohort at no charge.

## Organisational licensing, £12,500 to £22,500 per year

Annual licensing follows a separate cancellation rule. Note that Practitioner certification is required before licensing; the cohort fees (and any bulk certification rates) are subject to the certification refund policy above, not this section.

- No refund after the licence is signed, except where required by statute.
- The licence renews annually unless cancelled by either party with 60 days written notice before the renewal date.
- A licence terminated for material breach is terminated without refund, with the breaching party responsible for any rectification costs.

## How to request a refund

All refund requests are processed by email. Phone refunds are not offered.

1. **1. Email**. Send a refund request to hello@thewiremethod.com with your name, the programme, the date of contract signature, and the reason for cancellation.
2. **2. Confirmation**. We confirm receipt within one working day and tell you which refund tier applies.
3. **3. Processing**. Approved refunds are processed within 14 working days of confirmation, to the same payment method used for the original payment.
4. **4. Records**. A refund record is kept for 24 months in line with our privacy policy.

## Disputes

If you disagree with a refund decision, write to hello@thewiremethod.com with the words "refund dispute" in the subject line. Disputes are reviewed by Richard Batt directly within 14 working days. Unresolved disputes can be escalated to the relevant UK consumer dispute body where statute provides the right.